Heres what you need to know management of it service level agreements it service level management must reinforce business technical needs one of the major challenges of erp is keeping the technical implementation aligned with your overriding goals it service level agreements need to be carefully aligned with your strategic business needs and support the way stakeholders use your . The service level agreement sla is one of the documents this process is responsible for it is in essence the contract between the customer and it two other core documents that support the sla and its commitments to the business are the operational level agreement ola and the underpinning contract uc your contract with third parties and vendors. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service the agreement varies between vendors services and industries. Title service level agreement what you need to know for it operati author antonette anibal subject grab service level agreement what you need to know for it operations management total size 2276mb service level agreement what you need to know for it operations management would available in currently and writen by wiringtechdiag
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